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gotchu

For Shopify print-on-demand brands selling in many markets

Support that already knows where the parcel is. Gotchu handles it.

Gotchu reads the mail in any language, finds the order across all your stores, checks the carrier and answers. You choose which topics it handles alone and which wait for you.

Get early accessHow it works

Forward your support address, connect your Shopify stores. Tracking works with any fulfilment partner that writes the number to Shopify.

Customer writes in
Gotchu
Maison Lumière · Shop mail09:12

Marie Keller

Aw: Wo ist meine Bestellung? #ML1095

Hallo, ich warte seit drei Wochen auf mein Paket. Können Sie bitte nachsehen?

Matched to Maison Lumière and to Marie's past orders
Order ML-1095 found. Customer wrote #ML1095
Live scan LX402187653DE: cleared customs, Leipzig, 2 days ago
Read 3 similar replies your team sent
Followed your note: never promise a delivery date
Draft · Deutsch · v1written for you, not sent

Hallo Frau Keller, danke für Ihre Geduld. Ihr Paket wurde vorgestern in Leipzig vom Zoll freigegeben und ist jetzt beim Zusteller. Es sollte in den nächsten Tagen bei Ihnen ankommen. Viele Grüße Lena von Maison Lumière

Waiting for you
RedraftSend
Wo ist meine Bestellung?Où est ma commande ?Paket nicht angekommenColis toujours pas reçuWhere's my parcel?Sendungsnummer funktioniert nichtBestellung #ML2231?Le suivi ne marche pasWann kommt mein Paket?¿Dónde está mi pedido?Dov’è il mio ordine?Waar blijft mijn pakket?Gdzie jest moja paczka?Commande jamais arrivéeWo ist meine Bestellung?Où est ma commande ?Paket nicht angekommenColis toujours pas reçuWhere's my parcel?Sendungsnummer funktioniert nichtBestellung #ML2231?Le suivi ne marche pasWann kommt mein Paket?¿Dónde está mi pedido?Dov’è il mio ordine?Waar blijft mijn pakket?Gdzie jest moja paczka?Commande jamais arrivée

What every conversation gets

0 tabs

to open. The order, the live carrier scan and the customer's history are already in the conversation.

5 checks

before every reply: store, order, carrier, your past answers, your notes. It never guesses a delivery.

Any

language your customers write in. German, French, Spanish, Polish, Japanese: the reply matches theirs.

You

decide which topics it answers alone. Everything else waits for your Send.

Same mail. Two replies. One of them is true.

Parcels often leave before the carrier sends a tracking number. A generic bot fills that gap with "on its way". Gotchu says what it actually knows. A wrong "on its way" comes back as a chargeback or a one-star review.

Generic support bot

Hallo, mein Paket #ML1088 ist seit zwei Wochen „versendet“, aber die Sendungsverfolgung zeigt nichts.
Good news! Your order has shipped and is on its way. You can track it with the link in your confirmation email.
Wrong languageSays "on its way" without a scanSends the customer back to a dead link

Gotchu draft

Hallo, mein Paket #ML1088 ist seit zwei Wochen „versendet“, aber die Sendungsverfolgung zeigt nichts.
Hallo Frau Brandt, Ihre Bestellung ist als versendet markiert, aber der Versanddienst hat uns noch keine Sendungsnummer übermittelt. Darum zeigt die Verfolgung nichts an. Sobald die Nummer da ist, schicken wir sie Ihnen.
In GermanSays the number is missingNever says "on its way" without a scan

Three steps. You choose who takes the last one.

  1. The axolotl inspecting an envelope with a magnifying glass

    01 · Reads and finds

    The right customer, the right order.

    Gotchu works out which store, which customer and which order a mail is about, from the order number or the email address. It doesn't matter whether the customer types #ML1095, ML-1095 or ml 1095.

  2. The axolotl writing, with three speech bubbles above

    02 · Checks and drafts

    A reply worth sending.

    The live carrier scan, your shop policy, your team's notes and your best past replies, written in the customer's language.

  3. The axolotl waiting beside a big teal button

    03 · Handles it, or hands it over

    You decide how far it goes.

    Put a topic on auto and Gotchu answers it alone, with a moment for you to stop it. Everything else waits for your Send, and you can edit or redraft in plain words.

Teach it like a new teammate. Then let it run.

Every shop answers its own way. Gotchu follows yours, on four levels, and you set how far it goes for each kind of question.

Procedures · what to do

Write the playbook once, per topic.

Where is my orderAuto · on
  1. Find the order and the live carrier scan.
  2. No tracking number yet? Say so, and promise to send it.
  3. Over 30 days in transit? Offer a 10 % code.

Rules · when to hold back

Clear conditions that stop it. No guesswork.

HOLD FOR A PERSON IF

the customer asks for a refundthe order is over €150it's their third mail this week

A rule can only hold a reply back. It can never send one.

Notes · how you sound

Say it once in the thread. It sticks.

Never promise a delivery date.

Sign as Lena. Keep it under 80 words.

When your team keeps correcting the same thing, Gotchu suggests the note for you.

Autonomy · how far it goes

Start with drafts. Hand over a topic when you trust it.

Where is my orderHandles it
Change of addressHandles it
Damaged itemDrafts for you
Refund requestDrafts for you

Made for the questions your customers actually ask.

Real tracking

Live scans from the carriers other tools miss. And the truth when there is no scan.

LX402187653DEIn transit

Customs cleared · Leipzig · 2 days ago

Arrived at hub · Liège · 4 days ago

Handed to carrier · 9 days ago

ML-1088No tracking number yet

Marked shipped 14 days ago. The carrier has sent no number, so there is nothing to track.

The draft says so. It never says "on its way".

Every store, one desk

Run all your shops from one place. Each conversation knows where it belongs.

Maison Lumière12
Atelier Nord7
Kleine Freude5
Petit Cadeau3

Sounds like your team

Drafts learn from replies your team already sent.

HOW IT GOT HERE

Order ML-1095 · live scan

3 similar replies by Lena, Tom

1 note from your team

Made to order

Wrong name, late change, cancel? It drafts the answer. You make the change.

„Kann ich den Namen auf der Tasse noch ändern?“

Order ML-1102 · in production since yesterday

Draft · waits for you

Always know who answered

Every reply says who sent it, a person or a topic on auto.

ML-1095Gotchu · Where is my order
ML-1102Sent by Lena

Why we built it

We run print-on-demand brands in several markets, and we ran our own support. Made-to-order means long waits, and long waits mean the same question in every language. The questions were easy. The answers were scattered: the order in one tab, the parcel scan in another, the right wording in an old reply, the language in a translator. The AI tools we tried either guessed, or wanted to answer everything on their own from day one. So we built a teammate instead. It checks before it speaks, learns how we answer, and takes over a topic only when we hand it over.

Ba Nguyen

Team member, Gotchu

Early access

Tell us about your stores.

We're opening Gotchu to a small group of Shopify print-on-demand teams. We'll reply within two working days.

We use these details only to reply about early access. Privacy

Plain answers.

Does it send replies by itself?

Only for the topics you put on auto, and only when none of your rules holds the reply back. You get a moment to stop each one. Everything else waits for your Send.

Which carriers can it track?

DHL, DPD, GLS, UPS, Royal Mail, Evri, Colissimo, Deutsche Post, PostNL and the international lines most print-on-demand parcels travel on: thousands of carriers in all. Where a carrier can't be tracked, the draft says so instead of guessing.

Which languages?

Any language your customers write in. The reply comes back in theirs, in your shop's tone.

Does it work with several Shopify stores?

Yes. Connect every store you run. Each conversation knows which store, order and customer it belongs to.

Do I have to leave my current helpdesk?

Gotchu is the desk. Your support mail, Messenger and site chat land in one inbox, with the order already beside each conversation. Nothing changes for your customers: they write to the same address.

Where is my data?

In your own account, walled off from every other shop. Gotchu reads order details from Shopify only when a conversation needs them, and you can ask us to delete everything at any time.

What does setup take?

About an afternoon. Connect your Shopify stores, forward your support mail, link Messenger or site chat if you use them, then teach Gotchu how you answer. It drafts from the first conversation; you decide when it may send.